Terms of service

Terms of Service

Last updated: October 8, 2026

1. Acceptance of These Terms
These Terms of Service ("Terms") apply to everyone who visits, browses or buys from zelbourne.com. By accessing or using this website, or by placing an order, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy and Refund & Returns Policy. If you do not agree, please do not use our website.

2. Business Identity
This website is operated by Zelbourne LLC, a Wyoming limited liability company (EIN 37-2236921), trading as Zelbourne. The terms "we", "us" and "our" refer to Zelbourne LLC. Zelbourne sells men's and women's apparel, footwear, headwear and accessories, inspired by Melbourne style. Our store is powered by Shopify, but all sales are made directly with Zelbourne.

  • Warehouse (AU): Warehouse C/441-459 Kororoit Creek Rd, Altona VIC 3018, Australia
  • Registered office (US): 30 N Gould St, Ste 59971, Sheridan, WY 82801, United States
  • Email: support@zelbourne.com
  • Phone: +61 3 4709 6413 (AU) | +1 504 944 5873 (US)

3. Ordering
When you place an order, you are making an offer to purchase. Your order is accepted once payment has been received and you receive an order confirmation email from us.

We may decline or cancel an order, for example where an item is unavailable, where pricing or product information is incorrect, or where we suspect fraud. If this happens, we will notify you by email and refund any payment in full.

You must be at least the age of majority in your place of residence to place an order. You confirm that the information you provide is accurate and complete, and that your purchases are for personal use and not for resale.

4. Pricing
Prices are shown in Australian dollars (AUD) for Australian customers and US dollars (USD) for United States customers, and include all applicable taxes. Standard shipping to Australia and the United States is free, with no minimum spend.

The price you pay is the price shown at checkout, as set out in your order confirmation. Prices and promotions may change without notice, but changes will not affect orders already confirmed. Promotions may be subject to their own terms, which apply where they conflict with these Terms.

If a product is listed at an incorrect price because of an error, we will contact you before dispatch. You can choose to proceed at the correct price, or cancel for a full refund.

All customs duties, import fees and taxes for Australian and United States orders are included in the price and prepaid by us. You will not be charged anything extra on delivery.

5. Payments
We accept the payment methods shown at checkout. Payment is taken in full at the time of purchase and processed securely by our PCI-DSS compliant payment providers. We do not store your full card details.

You confirm that you are authorised to use the payment method you provide. You are charged in the currency shown at checkout. If your card is in a different currency, your bank may apply its own conversion or international transaction fees. These fees are set by your bank, not by us.

6. Shipping
We ship to Australia and the United States only. Orders are dispatched within 1–2 business days. Most orders ship from our Altona, Victoria warehouse, and some ship direct from our manufacturing partner. Carriers, delivery times, tracking and the process for missing or incomplete orders are set out in our Shipping Policy.

Delivery times are estimates, not guarantees. Risk of loss passes to you on delivery. If an order is lost or not delivered, we will replace or refund it as described in our Shipping Policy.

7. Returns
You may return items within 30 days of delivery for a full refund or a free exchange, subject to the conditions in our Refund & Returns Policy. Faulty, damaged or incorrect items are refunded or replaced at no cost to you. We never charge restocking fees.

8. Cancellations
You may cancel your order at any time before it is dispatched by emailing support@zelbourne.com or calling us with your order number. We will refund you in full to your original payment method.

Once an order has been dispatched it can no longer be cancelled, but you can return it under our Refund & Returns Policy.

9. Website Use
You may use this website for lawful, personal, non-commercial purposes only. You must not:

  • Use the website for any unlawful, fraudulent or malicious purpose
  • Copy, reproduce or redistribute any content, images or designs without our written permission
  • Interfere with the website's security or operation, or upload harmful code
  • Use bots, scrapers or automated tools to access or extract data from the website without our permission
  • Place fraudulent orders or make false chargeback claims

10. Intellectual Property
All content on this website, including the Zelbourne name and logo, product designs, photography, images, videos, text, graphics and page layouts, is owned by Zelbourne LLC or its licensors and is protected by copyright, trademark and other intellectual property laws in Australia, the United States and internationally.

You may view and print pages for your personal, non-commercial use only. You may not copy, modify, reproduce, republish, sell or use any of our content or branding without our prior written permission.

11. Product Information & Disclaimers
We work to describe and display our products as accurately as possible. However:

  • Product colours may appear slightly different depending on your screen settings.
  • Measurements in our Size Guide are approximate, and fit may vary slightly between styles.
  • We do not guarantee that the website will always be available, uninterrupted or error-free.

Except as stated in these Terms and to the extent permitted by law, this website and its content are provided "as is", without warranties of any kind. Nothing in this section limits the guarantees that apply to our products under the Australian Consumer Law or other consumer protection laws.

12. Limitation of Liability
To the extent permitted by law:

  • We are not liable for any indirect, incidental or consequential loss arising from your use of the website or our products.
  • We are not liable for delays or failures caused by carriers, customs, or events outside our reasonable control, such as natural disasters, strikes or system outages.
  • Where our liability cannot be excluded but can be limited, it is limited, at our option, to replacing the goods, repairing them, or refunding the price you paid.

Nothing in this section excludes or limits any liability that cannot be excluded under applicable law, including the Australian Consumer Law.

13. Termination
We may suspend or terminate your access to the website or your account, and cancel any pending orders, if you breach these Terms, misuse the website, place fraudulent orders, or act unlawfully. If we cancel an order for this reason, we will refund any payment for goods not yet dispatched.

You can close your account at any time by contacting us. Sections that by their nature should continue, including Intellectual Property, Disclaimers, Limitation of Liability and Governing Law, still apply after termination.

14. Your Consumer Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Customers in the United States and elsewhere keep all rights given to them by the consumer protection laws where they live. Nothing in these Terms limits those rights.

15. Governing Law
These Terms are governed by the laws of the State of Wyoming, United States. This does not remove any protection you have under the mandatory consumer laws of the country or state where you live, including the Australian Consumer Law.

16. Changes to These Terms
We may update these Terms from time to time. When we do, we will:

  • Post the updated Terms on this page with a new "Last updated" date
  • Show a notice on our website for significant changes
  • Email customers with an account about any significant changes

Changes do not apply to orders placed before the update. Continuing to use the website after an update means you accept the updated Terms.

17. Contact Information
For questions about these Terms:

Zelbourne LLC
Email: support@zelbourne.com
Phone: +61 3 4709 6413 (AU) | +1 504 944 5873 (US)
Address: Warehouse C/441-459 Kororoit Creek Rd, Altona VIC 3018, Australia
Registered office (US): 30 N Gould St, Ste 59971, Sheridan, WY 82801, United States