We will send 2 emails after you place your order. An order confirmation email once you order and a shipping confirmation email once we ship your package.

If you did not receive your order confirmation email, please make sure to check your Spam Folder first.

If you used your Phone Number instead of email at checkout, you will not receive a confirmation email. 

Make sure to contact our Customer Support with the email you want to add to your order so you can receive the shipping confirmation with your tracking number.

Orders are packed and dispatched within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day.

You will receive a shipping confirmation email with your tracking number once your order ships.

Standard shipping is free to Australia and the United States, with no minimum spend.

Orders are dispatched within 1–2 business days.

From our Altona warehouse: Australia 3–5 business days, United States 6–12 business days after dispatch.

Items shipped direct from our manufacturing partner: Australia 4–7 business days, United States 7–14 business days after dispatch.

All duties and taxes are included. Nothing extra to pay on delivery.

Full details are in our Shipping Policy.

Yes, as long as your order hasn't been dispatched. Contact us as soon as possible with your order number and the correct address. Once an order has been dispatched, the address can't be changed.