Payment Policy

Payment Policy

Secure, simple and convenient checkout.

At Zelbourne LLC, we want your checkout experience to be safe, convenient and straightforward. We accept a range of secure payment methods through our payment processing partners. This Payment Policy applies to all orders placed through the Zelbourne online store.

Accepted Payment Methods
Depending on your location and eligibility, you can pay using:

  • Visa and Visa Debit
  • Mastercard and Mastercard Debit
  • American Express
  • Shop Pay
  • Shop Pay Installments, where available
  • Apple Pay, where available
  • Google Pay, where available
  • Other payment methods displayed at checkout

Payment method availability can vary depending on your country, currency, device, order and eligibility. The payment options available to you are always shown at checkout.

Currency
Prices are shown and charged in Australian dollars (AUD) for Australian customers and US dollars (USD) for United States customers. You are charged the exact amount shown at checkout. If your card is in a different currency, your bank may apply its own conversion or international transaction fee. These fees are set by your bank, not by us.

Taxes & Duties
All prices include applicable taxes, customs duties and import fees for Australian and United States orders. Shipping is free. You will not be charged anything extra after checkout or on delivery.

When You Are Charged
Payment is taken in full when you place your order. Your order is confirmed once payment is approved and you receive an order confirmation email.

Payment Security
All payments are processed securely by Shopify and our PCI-DSS compliant payment providers. Your full card details are never stored by us. Orders may be reviewed by automated fraud checks. If we cannot verify an order, we will contact you, and if it is cancelled, you will receive a full refund.

Declined Payments
If your payment is declined, please check your card details and billing address, or try another payment method. If it is still declined, contact your bank, as they may have blocked the transaction for security reasons.

Duplicate Charges
A temporary authorisation hold can sometimes appear on your statement alongside the final charge. The hold is released by your bank, usually within 3–5 business days. If you believe you have been charged twice, email us with your order number and we will check and refund any duplicate charge in full.

Refunds
Refunds are issued to your original payment method, in the currency you paid. They are processed within 5 business days of approval, and your bank may take a further 3–5 business days to show the funds. See our Refund & Returns Policy for full details.

Payment Enquiries
For questions about a payment, declined transaction, duplicate charge or refund, contact:

Zelbourne LLC
Email: support@zelbourne.com
Phone: +61 3 4709 6413 (AU) | +1 504 944 5873 (US)
EIN: 37-2236921

Warehouse (Australia): Warehouse C/441-459 Kororoit Creek Rd, Altona VIC 3018, Australia
Registered Office (US): 30 N Gould St, Ste 59971, Sheridan, WY 82801, United States

We aim to respond to payment enquiries within one business day.